Frequently Asked Questions
General Questions about Earniva Mastercard
Who can apply for the Earniva Mastercard?
Earniva welcomes everyone interested in establishing or rebuilding their credit. You should consider that the Earniva Mastercard is designed to support the needs of sole-proprietor business like those who work in the Gig economy, contracting, independent trades, the arts and many more. Consider the following before applying:
- You must be at least 18 years old and have a valid social security number, a United States physical address, and are applying from within the United States.
- You can only have one Earniva card at a time.
- You also cannot have previously charged off due to delinquency with an Earniva Mastercard.
- Meet additional credit qualification criteria, including a review of your income and your debt, and identity verification requirements.
It is important to note that approval is not guaranteed.
What if I have limited credit/bad credit/no credit?
The Earniva Mastercard is a good choice for you! Apply Now
How can this card help me build a good payment record?
By making regular on-time monthly payments, you can demonstrate the kind of financial responsibility that many lenders look for when evaluating your creditworthiness. Your payment history with the Earniva Mastercard is reported to all three major credit bureaus and making on-time payments can help you build a good payment record.
Why is a good payment record important?
Establishing a good payment record may help you qualify for better rates on mortgages, car loans, and other forms of credit.
Can I apply over the phone?
No. Earniva Mastercard can only be applied for online.
When will I receive my card?
Your card should arrive within 14 business days of being approved.
What if I don't receive my card within two weeks?
If you do not receive your card within 21 days after being approved, please contact the Lost/Stolen Department immediately at 1-800-314-6340.
Can I open more than one account?
No. You can only have one Earniva card.
Can I transfer a balance to my new Earniva Mastercard?
No. We do not offer a balance transfer option.
Using your Earniva Mastercard
What are the Mastercard Benefits?
The Mastercard Benefits are an additional benefit of the Earniva Mastercard included at no additional charge. These benefits include:
- Mastercard Receipt Management helps you organize all of your business expenses in one place.
- Mastercard ID Theft Protection™ - Provides thorough identity monitoring covering your social security number, email addresses, debit cards, credit cards, bank accounts, usernames and passwords for web logins, and much more.
- Zero Liability protection - When you use your Mastercard, have peace of mind knowing that you are not held responsible for unauthorized transactions.
- Other special benefits from Mastercard to support your business.
You can read more in the Mastercard Guide to Benefits which details all of the program terms and conditions.
Why was my credit card declined when I tried to use if for a foreign transaction?
For security reasons, foreign transactions may be declined if you do not notify us before using your credit card outside of the U.S. Please call us at 1-800-317-3753 to set a travel alert before you attempt to use your credit card internationally.
Will my Earniva Mastercard offer fraud protection?
If your card is lost or stolen, please call 1-800-304-3096 right away. If your card is lost or stolen and used without your permission, you may not be responsible for those charges.
Can I use my Earniva Mastercard to get a cash advance?
Yes, subject to credit approval, you can use your Earniva Mastercard for cash advances at many financial institutions. Please read your Cardholder Agreement (included with your new card upon approval) for more information on cash advances. Once approved, you may call and request a personal identification number (PIN) to be sent to you in the mail; your PIN allows you to securely access cash at many ATMs.
Can I manage my new Earniva Mastercard account online?
Absolutely! Once you are approved and receive your new credit card, you can create a login and password on our secure site, earniva.myfinanceservice.com. Your online account allows you to manage your account and easily pay your bill.
Contacting Us
How can I contact Earniva Customer Service?
Our mailing address is: Concora Credit | PO Box 4477 Beaverton, OR | 97076-4477
Our toll-free customer service number: 1-800-305-0330
Where should I send my Earniva Mastercard payment?
Payment address is: Concora Credit | PO Box 96541 Charlotte, NC | 28296-0541